Smartflats City - Royal

Poor
Traveller Type: group
  : it was so noisy
  : things were broken inside, damaged

Pleasant
Traveller Type: with friends
  : The location is very good, the kitchen is equipped good and the balcony is spacious.
  : Handle of the balcony was loose, furniture on the balcony needs to be replaced soon, air conditioning was dripping. The hair dryer was not in good state (melting plastic parts) and bathroom/toilet could have been cleaner.

Good
Traveller Type: young couple
  : Missing hooks in wc,in shower, in one bedroom.At first tv dosnt work, and dishwasher dosn work

Pleasant
Traveller Type: solo traveller
  : The location is close to the tourist sites.
  : The Parquet floor nails were sticking out and cut off the stockings of the feet. There are no extractors/ventilator in the bathrooms. The shoes cabinet smell bad. The hand broom is not good. The pillows were very uncomfortable and very small. Sofa bed uncomfortable.Some curtains are off/not working.The rooms heating is off/not working.

Very Poor
Traveller Type: family with young children
  : Die Lage war sehr zentral
  : We wanted to stay at smartsflat royal but 2 days before we arrived the flat was cancelled. We got a new one avenue Louise but had lots of problems because the money was booked two times. Arriving in Brussels with a baby and a 6 years old child we discovered a disgusting flat, dirtiness everywhere, broken wall, Braun liquid in baby room over the window, broken staffs, dirty beds, dirty floor. I couldn't even leave my baby on the floor. It was smelling at smoke. After 3 hours of calling, and getting always as answer that smartsflat will call us back I finally got someone who gave us a new flat at the European quarter. There same thing, really dirty, the cooking area was completely broken that it even didn't got on. So for us with kids it wasn't acceptable not to have the possibility to cook and stay in a so dirty place. At 21 pm we needed with two kids to find a stay in an hotel because smartsflat even didn't answer and tried to help us. We needed to pay an extra hotel!! Never book them!!

Pleasant
Traveller Type: family with young children
  : The quality of internet ( wifi). The location of the appartment is very good. You have shops and supermarkets + metro at less than 10min walking
  : The dishwasher was not working during all our stay. We had water infiltration in the kitchen one day without technical support. The tablet to be used to order food via deliveroo was nit working properly-not possible to finalize an order so finally we used our mobile phone. One day before end of our stay the password of the building and appartment has been changed but luckily for us when we call the team in charge they reacted quickly to fix the issue.It is not quiet during the night because the appartment is not located far from the main road. The TV also was not working properly but we have been able to manage by ourselves

Wonderful
Traveller Type: with friends
  : The location is great. The area is clean, full of shops, bars and nice restaurants. 10’ walking to the central square. The access to the flat (2 min walking from M station) and into the apartment was really easy.
  : Only 1 bathroom.

Pleasant
Traveller Type: family with young children
  : I stayed at Smartflats Royal in Brussels. The location is very good, the cleanliness of the apartment is also very good, fresh towels and bed linen.
  : A small TV, a lot of things were missing that would facilitate the use of the apartment, i.e. hangers for clothes at the entrance and in the bathroom, the photos differ from the appearance of the apartment in reality.

Very Poor
Traveller Type: family with young children
  : It went well we were able to contact quickly but when we checked out they told us there is water on the mattress and what can happen if you have children and they make a mess. For that reason they have taken my deposit of 150 €, which I cannot find because water dries naturally. I also said this via whatsapp to them, they said "It's 7 working days after your check-out, it's automatically so no worry you'll have it any days now." But they lied and i did not receive it !!So I wouldn't book this if you had to pay a deposit !!!! They will look for something small to take your deposit anyway !!!

Fair
Traveller Type: family with young children
  : Ideally located