Smartflats City - Toison d'Or

Very Poor
Traveller Type: Family with Young Children
  : 1. The dishwasher didnt work. The hatch could not be closed. 2. The stove and oven were programmed in so-called Show mode, which meant that neither of them could be started. There was also no manual to help us change the settings. After looking for a manual online, we got both the microwave and the oven working. It took us hours. 3. In general the floors were very dirty. 4. The toilet was not cleaned. There was dried urine stain on the floor in front of the toilet seat and quite a bit of urine on the china when we lifted the lid. 5. The cable TV allowed viewing of only one TV channel. No manual was available. 6. During our stay we wrote on Smartflats customer chat about the issues above, but didnt get any response at all from them. 7. After returning home, we eventually received a response and were offered a discount on our next booking with them. Worthless. We will not rent from Smartflats anymore.

Good
Traveller Type: Family with Young Children
  : Large space and separate rooms. It was clean.
  : Front door security was poor. Freezer was broken, some lights didn't work, no toaster, shower screen was not effective.

Fair
Traveller Type: Traveling as Couple
  : Its right in the city centre, walking distance to restaurants etc
  : The property didnt look quite like the pictures on booking.com. It looked modern and clean online but we saw the total opposite when we arrived. There is no elevator and the property could have been cleaner. The couch had a bad smell, the floor looked like it hadnt been mopped in years. The bathtub had stains that made it look dirty. The bathroom window looked dirty. The shower door didnt quite close properly so thered be water on the floor after every shower. The main door downstairs is broken, on our way in there was a man on the street that told us to not bother using the code as the door is broken, we should just push it. This property was not worth the money we paid, it should have been cheaper cause its not up to the standard we were expecting having paid all that money. The only good thing about this property is the location, the free wifi and the fact that its warm.

Very Good
Traveller Type:
  : Location is great. Public transportation is near as are a lot of shops and fast food restaurants. Apartment is newly renovated and clean. Very comfortable to be in. Minimalistic setup but very functional.
  : Building door lock was broken when we arrived and we managed to enter the building only after trying few dozen times. We reported a broken lock over the automated service. We got a return message that the lock will be fixed. It was't fixed during our stay so everytime we returned to the apartment we had to keep trying to enter the code until gods of electric contacts had pitty on us and gave us access. Also, building was being renovated and staircase was extremely dirty from the construction work. WiFi is very bad to non-functional.

Disappointing
Traveller Type:
  : On arriving at the property we found many issues such as the bin being left full of rubbish, the freezer door would not close, the dishwasher door would not close, the tv would not work and many lights also not working. Whilst not major as we were not using the appliances, the overall condition was poor and not as we expected. After contacting the owners and sending pictures we did not hear from them again and booking.com said the same. If things go wrong then at least address them instead of hiding away.